Final Fantasy XIV suspended sales

  • Schkwell Enix has temporarily stopped sales of the introductory and full versions of Final Fantasy 14 to alleviate the server overload that has plagued the game since the release of the Endwalker expansion. In a blog post, Naoki Yoshida, the game's producer and director, stated that the company is stopping the shipments and digital sales of physical copies of the game and suspending registration for the game's free trial.

    Endwalker was released in sneak preview on December 3rd and officially released a few days later on December 7th. However, the limited server capacity meant that players often had to wait hours to log into the game and were stuck in queues of 4,000 to 8,000 other players. As recently as last night, the game's servers seemed to crash completely under the load.a

    Yoshida said the sales freeze will be "gradually over the next few days," and apologized to the company's prospects and retail partners who have been lost. He added that new advertisements for the game will also be stopped, but "existing players will continue to use the expansion packs and digital upgrades from the Collector's Edition so they can upgrade if necessary."

    Under normal circumstances, companies like Schkill-Enix would try to solve these capacity problems by investing in new servers. However, Final Fantasy 14's explosion in popularity coincided with a global chip shortage that prevented Square Enix from purchasing new server hardware. Yoshida reported that the company is making "initial strides" in building server capacity and is hoping to have a roadmap in place by January 2022.

    IGN reported at the time that the suspension followed a similar surge in new players after a similar move was taken in July this year. However, this has not been officially announced by Skrill Enyx, and it is unclear whether physical sales are also affected.

    In addition to the problem with server capacity, Yoshida's post also provides further details about the frustrating "Error 2002" bug that still pops up with players after they have been in the virtual queue for hours. A patch to fix the bug will be released on December 21st.

    A solution is in the works, but if Skrill-Enix wants to get their MMO in order before frustrated players leave the game, there is a lot of work to do. As an apology, Yoshida said the company will offer an additional 14 days of free playtime to all players who own the full game and have an active subscription. This is in addition to the seven days granted at the beginning of the month.

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